Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Shipping methods varies by the third party seller. Most sellers ship via USPS and some sellers may ship via DHL, FedEx, and UPS. Please check the seller's store policy for detailed shipping information.

Do You Ship Internationally?

KoaJoa.com currently serves United States (US) only. We will be adding international shipping for the sellers soon.

How Long Will It Take To Get My Package?

Order processing time may vary by seller to seller, but most of our sellers ship within 1-2 business days. All sellers are United States (US) based so you'll most likely get your package within 3-7 days after it has been shipped.

PAYMENT

What Payment Methods Are Accepted?

Most of major credit cards are accepted. You can also pay via PayPal or Amazon Pay. We also have KoaJoa Digital Wallet for you to use where you can earn cashback, deposit fund, and withdraw balance.

Is Buying On-Line Safe?

KoaJoa.com has implemented the latest and most up-to-date security measures on all our servers and platform. We offer similar degree of safety measures and system as the major banks and government agencies. Your information protection is our highest priority.

Order & Returns

How do I place an Order?

If you see what you like and would like to place an order, simply add to cart and click on the shopping bag icon on top right corner to checkout. Checkout process is simple and easy.

How Can I Cancel Or Change My Order?

You can cancel or change the order from My Account dashboard. To access your My Account dashboard, simply click on the profile icon on top right corner. It's always best to contact the seller of the item to get assistance regarding your order.

Do I need an account to place an order?

You can place an order as a guest, or create an account to earn up to 2% cashback on your purchase. There are several advantages of signing up for membership more than just a cashback.

How Do I Track My Order?

Please visit https://www.koajoa.com/order-tracking/ page and simply enter your Order ID and email address.

How Can I Return a Product?

Please refer to our Return Policy at https://www.koajoa.com/return-policy/ and you can also contact the seller for seller specific return policy.
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